No one likes waiting in the reception areas of medical centres, so why do we have them? And, on the subject of waiting rooms, why do they all look so sterile and impersonal? Architectural firm Klein addressed these patient concerns in the design of Shortland Health medical clinic and attempted to turn the traditional general practice model on its head.
The ‘concierge’ system implemented in the Auckland CBD practice is a subscription-based system, which means patients pay monthly for the service and can visit as many times as they like. It’s an innovative approach to patient care and a new business model, implemented by the client, OmniHealth.
